“Kalista did super great in helping me today. Imagine it took me seven calls to have this issue resolve and only Kalista was the only person to do something. She did what other agents couldn't. This girl is an asset to your company and she deserves a promotion,” Nina, Kali's supervisor announced using a megaphone as it's a culture in their office to announce and celebrate every 5-star customer service satisfaction survey and feedback they get. It's Kali's 3rd 5-stars in her first 2 hours and she’s about to take her first 15 minutes break.It's obvious that almost everyone doesn't mind the announcement, it even made them cringe as they are so tired of hearing Kalista's name in each announcement. On the other hand, Rona, Nicole and Darene, her closest friends, were the only agents who clapped in excitement. Their faces showed how p
Last Updated : 2020-05-22 Read more